projectSME2

SME

São Paulo Municipal Department of Education

main responsibilities in the SME project

I worked end-to-end on the project, from the discovery stages to defining the post-launch strategy, taking on different roles throughout the process to ensure consistency and impactful results.

Coordinate the Design team

Contribute to roadmap definitions and business strategy

Define the Design team’s activity flow

Support the definition of the visual direction adopted by each squad

Responsible for the Design System and its implementation

Participate in the Discovery phase of each project

Facilitate and integrate Design Thinking and Lean Inception workshops

SME digital ecosystem

Digital transformation at SME, modernizing critical processes by replacing manual workflows with large-scale digital systems that generate significant impact on society.

SGP

Pedagogical Management System

A digital platform that centralizes and manages the pedagogical processes of São Paulo’s municipal school network. Used daily by thousands of teachers and students, it is a high-impact system in the school routine and in educational decision-making.

Versions: Responsive desktop and mobile app

SIGPAE

School Nutrition Program Management System

A platform dedicated to managing the school meal program across São Paulo’s municipal network. Used by administrators, nutritionists, and support teams, the system ensures greater operational control, traceability, and direct impact on students’ daily lives.

Versions: Responsive desktop + mobile app

SAFI

Finance and Infrastructure Administration System

A platform designed to manage contracts for São Paulo’s Municipal Department of Education. With significant impact on public administration, it contributes to monitoring financial and infrastructure processes, ensuring greater efficiency, transparency, and control.

Version: Responsive desktop

RegistreSME

School Assessment (Sondagem Escolar)

A system applied to students in São Paulo’s municipal network to evaluate performance and progress. The results generated detailed reports, with tables and graphs, supporting the Department of Education in pedagogical decision-making.

Version: Responsive desktop

SGP – SME’s central platform

The main system of the São Paulo Municipal Department of Education, responsible for digitizing critical pedagogical processes and supporting millions of users. It is the most impactful solution in the digital transformation of the municipal network.

the problem

Legacy Technology

The Pedagogical Management System (SGP) was launched to centralize pedagogical and administrative records but faced serious and recurring failures since its implementation.
Its malfunctioning even became a topic in teacher mobilizations and assemblies, highlighting the severity of the problem.

Functionalities

Essential pedagogical resources were either missing or poorly structured.
Reports were impractical, making it difficult to analyze data and support pedagogical decision-making.

User Experience

Interfaces were not intuitive, requiring a steep learning curve, especially for teachers with low technological familiarity.
Long and confusing navigation flows increased the time needed to complete pedagogical tasks.

Accessibility

Lack of compliance with WCAG guidelines.
Issues with contrast, screen reader compatibility, and usability for users with visual or motor disabilities.

key challenges brought to the workshops

Planning

How the Digital Curriculum can enable teachers’ planning within the SGP, considering different types of planning (annual, classroom-based, and lesson-based).

Reports

Which reports are essential to extract information and enable more effective pedagogical action? How should they be presented?

Student Performance

How can school managers access more information about student performance in a qualified, clear, and objective way?

Workshops were held with municipal school teachers to understand the full extent of the problem.

We conducted collaborative sessions involving all stakeholders, focusing on business goals and idea prototyping.

A DES-Empathy Map was applied to capture the level of dissatisfaction, identify pain points, and align expectations.

Available in a mobile version for teachers, students, and families.

Since 94% of public school students were already accessing the internet via mobile phones in 2019 (Cetic.br), the app became essential to expand inclusion and support school performance monitoring.

SME Design System, built in Zeroheight with planned migration to Storybook.

A strategic initiative that ensures consistency, accessibility, and agility in the development of future public applications.

let's have a virtual coffee?

If you’d like to talk about design, leadership, innovation, or impact in tech, I’d be happy to share experiences.

São Paulo - Brazil
Phone: +55 21 99654-6796
Email: Jeff.gomes.design@gmail.com

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SME